Social Inclusion through E-Government? Developing an Inclusionary Framework of E-Government Adoption

E-government applications specifically developed for people with disabilities are promoted as a great contribution towards social inclusion. However, research has pointed out that simply providing technology is not enough to guarantee the use of e-government applications. In the past, many systems developed for users with disabilities were neglected due to factors that are specific for this user group such as accessibility barriers or perceived stigmatization. Understanding the factors determining e-government use among people with disabilities can help to increase the inclusiveness of service delivery as proclaimed by government agencies. Goal of this research is to develop an inclusionary framework for e-government adoption with the intention to find determinants of use and non-use. Therefore, we combined functional value, usability, accessibility and stereotype perceptions as direct antecedents to use intentions and two disability-related constructs as external variables in an inclusionary adoption model, which aims to explain e-government adoption among people with disabilities.